”NETFLIX did not kill Blockbuster. Ridiculous late fees did. UBER did not kill the tax business. Limited access and fare control did. APPLE did not kill the music industry. Being forced to buy full-length albums did. AMAZON did not kill other retailers. Poor customer service and experience did. AIRBNB didn't impact the hotel industry. Limited […]
Are you an up and coming Salesperson ready to take on the role of managing a team OR a seasoned Sales Manager in need of some fresh insight, direction and tools. Alternatively you could be a Senior Manager, managing a group of Sales Managers and you have utilized all avenues to keep them motivated, on […]
Creating something new or growing A business that already exists requires those around you to buy into your vision. Learn exactly how to do that through crafting your message, Creating MORE engagement with listeners & moving them to act – all to make an impact and an income. THIS ONLINE COURSE WILL TEACH YOU Wether […]
Mission CX: unique, monthly content on customer experience (CX). With top international speakers and moderators, and where you can be part of the conversation with live Q&A! As a customer, you want to feel valued and get amazing experiences. You want a smooth and great service. You want companies and brands to act as real […]
On October 29th 1pm PT/ 2pm MT I’m doing a very special Facebook live on how to hunt discomfort through TED Talk rejections just for the #NoMatterWhat Community (which you can join here for free). I’ll be joined by super-special guest Antwon Lincoln, the Executive Director of TEDx Chula Vista. We’ll get into all the […]