Name of Author

Blake Morgan

Authors Bio

Blake Morgan is a leader in customer experience. She is a customer experience futurist and keynote speaker who brings her message to audiences all over the world.


Her clients include Comcast, Fujitsu, Nationwide, Allstate, Genentech, Accor Hotels, Accenture, Parker Hannifin, Ericcson, Verizon, Adobe and more. Blake is a guest lecturer at Columbia University, the University of California, San Diego and adjunct faculty at the Rutgers MBA program.


She is a contributor to Forbes and the Harvard Business Review. Blake is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube.


United States

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      • Claire Burns
        03/02/2022 at 11:40 am

        “A must read for any Chief Customer Officer! More Is More provides new insights into the ever-evolving field of customer experience.” – Claire Burns, Chief Customer Officer, MetLife

      • Moira Forbes
        03/02/2022 at 11:40 am

        “The Customer of the Future is an insightful and practical guide to future-proofing your business through relentless focus on customer experience.”
        Moira Forbes
        Executive Vice President, Forbes Media

      • Beth Comstock
        03/02/2022 at 11:39 am

        “We have to get used to change in our businesses to prepare for the customer of the future. Blake’s ten principles outlined in her new book will set you up in this new era of constant change.”
        Beth Comstock
        Author of Imagine It Forward and former Vice Chair, GE

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