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Speaker Bio

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. She’s a board member of customer service AI software Minerva.

Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.

In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”

She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program.

Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast. She lives in the Bay Area with her husband, their two children and two dogs.

The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business

Learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.

Amazon has led the change in customers’ expectations on how, when, and where they shop and make their purchasing decisions, while innovators like Netflix, Apple, Sephora, and Spotify have altered what we expect from the products we purchase.

Technology has largely fueled these disruptions, and many traditional brick-and-mortar companies have gone bankrupt as the tried-and-true business models they built themselves around disappeared. Customers in the future will insist on experiences that make their lives significantly easier and better.

        • WeSpeak Global
          03/02/2022 at 7:25 am

          “Blake’s belief that companies should use empathy to make customer centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head. Today, many companies have trouble retaining customers because they do not put enough thought into what the customer experience is truly like for consumers. I highly recommend her DOMORE framework for creating better customer experiences.”

          Gina Perini
          President & CEO of Somos, Inc.

          Keynote Talk - Live

          Would you recommend to book

        • WeSpeak Global
          03/02/2022 at 7:21 am

          “When it comes to customer experience Blake is a true leader in the space. She is an engaging, insightful, and fun speaker and I highly recommend her for your next event.”

          Charlie Isaacs
          CTO Customer Connection, Salesforce

        • WeSpeak Global
          03/02/2022 at 7:17 am

          “Blake was one of our experts on a recent webinar on customer experience. Blake lives and breathes customer experience. She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint. Blake stays ahead of the latest customer engagement trends, is easy to work with, and approaches projects proactively with rigor and enthusiasm.”

          Lisa Pintchman, VP Corporate Communications, Pegasystems Inc

          Keynote Talks - Virtual

        • WeSpeak Global
          03/02/2022 at 7:16 am

          “Customer experience is a critical business opportunity, but it can be challenging for employees to understand and act on. Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team. She spurred some great team thinking and discussions.”

          Donna Morris, Chief People Officer, Walmart, former CHRO, Adobe

        • WeSpeak Global
          03/02/2022 at 7:11 am

          “Blake delivered an impactful speech on customer experience to our senior leadership team. She left us with inspiring ideas we could apply to our own manufacturing business.”

          Mark Anzelc, VP Supply Chain, Parker Hannifin

          Keynote Talk - Live

        • WeSpeak Global
          03/02/2022 at 7:02 am

          “Blake spoke to our entire staff. Her presentation clearly showed her understanding of the overall customer journey. She utilized examples outside of the aviation industry and made them relevant to airports overall. It was extremely evident that Blake did her homework about Southern California’s Ontario International Airport. Her expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.”

          Atif Elkadi, Deputy CEO, Ontario International Airport

          Keynote Talk - Live

        • WeSpeak Global
          03/02/2020 at 7:15 am

          “Blake was the keynote speaker for our conference in Norway. She was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from conference attendees. I would absolutely recommend Blake as an international speaker and will be happy to work together again in the future.”

          Kristina Haug, Project Manager, Tekna

          Keynote Talk - Live

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