Eileen McDargh | Resilience Burnout Speaker

This presentation affords a way to step back and identify what burnout is, how it is triggered, how to break out of dysfunctional patterns (both personal and within the organization), and how to breakthrough to cultivate resilience through four critical connection/energy points.

You’ll discover why “balance” is baloney and a better metaphor for moving through disruptive times. You’ll experience why Eileen has also been called a HOPE merchant, filling minds with positivity, laugh-ability and DO-ability.

It’s time to START talking and get back to work! Create a competitive edge in engaging and retaining talented employees and customers on the most human of playing fields: conversation. Without that connection, there is no energy of engagement. Discover the secret of viewing points, orange batons and Little David's in creating teams and fostering loyalty. The latest report from DDI reports that more than 40% of leaders crave soft skills that can help them work better with others.

The results will be:

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• Clear understanding of what energizes employees and what depletes.

• Connected and cohesive stakeholders.

• Candid conversations that can generate a renewed commitment.

The “soft stuff” of business is always the hardest part of business.
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It’s time to START talking and get back to work! Create a competitive edge in engaging and retaining talented employees and customers on the most human of playing fields: conversation. Without that connection, there is no energy of engagement. Discover the secret of viewing points, orange batons and Little David's in creating teams and fostering loyalty. The latest report from DDI reports that more than 40% of leaders crave soft skills that can help them work better with others.

This session focuses on improving relationships at work through successfully dealing with people. Using humor and examples, Eileen will guide participants through the process of learning how to defuse anger in themselves and others. They will discover how to identify and understand problem behavior and how to use systematic methods for handling such behaviors.

Participants will also:

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• Understand techniques for “scripting” and creating rapport

• Identify the behavior of difficult people and personal responses to such behaviors

• Focus on effective responses to the hostile-aggressive trio

• Discover the 4-step model for handling anger on and off the phone

• Learn the difference between difficult people and people within a difficult situation

• Identify self-management tools for developing rapport and maintaining inner calm and integrity under pressure