Nancy Rademaker | Digital Customer Experience Speaker

Nancy Rademaker is one of the very few female international keynote speakers to cover the impact of digitization on customer behaviour and how that affects the way companies should interact with customers.

She likes to share her first-hand experiences straight from the places where technology is shaping our future.

Nancy has over 20 years of experience in how technology was and is transforming society, working for different IT companies, amongst which five years for Microsoft in the Netherlands and Europe.

She loves to share her passion for technology and combines that valuable inside information with her experience in training and education.

Always been enthusiastic about people and customer-centric strategies. She likes to focus on how technology influences people’s behaviour and how it helps them to share knowledge and to create and innovate.

Nancy is a highly rated and motivating international business speaker, she has energized many corporate events with bold presentations on the topics of digital transformation, extreme customer centricity, disruption, AI, business model change and leadership.

In 2016 she joined nexxworks as a partner. She travels the world taking business leaders to innovation hubs like Silicon Valley, Shanghai, Shenzhen, Berlin,…

Using that first-hand inspiration as a continuous and valuable source, thus keeping the keynote content and examples on the cutting edge of the latest technologies, developments and disruptive new business models.

Nancy Rademaker

BIG Tech disrupting Healthcare

Healthcare as an industry is facing systematic changes driven by trends such as shifting demographics, exponential growth of healthcare data, and an increasing administrative burden.

The Covid-19 pandemic has accelerated the need for an answer to these challenges.

The big tech companies like FAMGA (Facebook, Amazon, Microsoft, Google, & Apple) in the West and BAT (Baidu, Alibaba & Tencent) in the East are continuously looking for ways to leverage their customer base and technology to improve the overall healthcare experience.

Both from a consumer AND enterprise perspective are they set up to capture a piece of the multi-trillion global healthcare market.

It is high time for any healthcare company to reconsider its position now and in the future.

Specific Topics

Healthcare in The Day After Tomorrow – Patient Centricity is THE Leading Game
Nothing is more important to us than our health, and it will be the healthcare sector that is going to be redefined completely by technology. The whole of humanity will be affected.

Digital has become the New Normal. Mobile has become the New Normal. So have Big & Small Data, Artificial Intelligence and Networks.

This keynote speech thoroughly demonstrates how these technological factors have largely affected human behaviour. Healthcare will be driven much more by consumers than physicians as the patient is taking control of his own health and his own treatment.

This presentation not only focuses on the required strategic shifts, but also provides very practical things you can start doing as of tomorrow.

Using thought provoking images, short videos and a great sense of humour, this fast-paced keynote speech will appeal to anyone working in a healthcare related company!

How to organize a networked company?
The new environment is a networked one and to survive you have to become a network yourself.

Traditional hierarchical structures will have to be replaced and a shift in culture is key to the success of digital transformation.

In order to get your company in shape for the day after tomorrow, it needs to be able to follow the customer, so by definition it needs to be agile and networked.

Nancy discusses the need for change in leadership, in the workforce skillset, the use of social technologies and above all, culture.